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Privacy Policy

Last Updated: September 30, 2026

At WooCareDesk (operated by WooCare Desk LLC, referred to as “WooCareDesk,” “Company,” “we,” “us,” or “our”), we respect your privacy and protect the personal and technical data you share with us.

This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit woocaredesk.com, purchase our recurring care plans, submit emergency break-fix or triage requests, or use our asynchronous technical consulting services.

1. Information We Collect

We collect information directly from you when you register, purchase a subscription, submit a ticket, or grant us technical access to your website.

  • Account and Contact Data: Name, email address, company or storefront name, and website URL provided during registration or intake.
  • Payment and Billing Information: Recurring subscription transactions are processed directly by our payment processor, Stripe, via WooCommerce. We do not store, process, or access raw credit card numbers or full payment credentials on our servers. Stripe handles and stores this data according to their privacy standards and PCI-DSS compliance.
  • Technical and System Access Credentials: To provide maintenance, database tuning, and emergency triage, you may provide administrative credentials to your WordPress dashboard, hosting control panel, SFTP/SSH server, or database. You submit this data via authenticated forms, temporary administrative access plugins, delegated hosting invites, or encrypted zero-knowledge vaults (such as Bitwarden Send or Password Pusher).
  • Diagnostic and Support Data: Error logs, database snapshots, code snippets, reproduction steps, screenshots, and communication threads submitted through our authenticated support desk.
  • Device and Usage Information: Standard server log details, including IP address, browser type, referring pages, and interaction timestamps collected automatically through server logs and standard site cookies.

2. How We Use Your Information

We process and use collected data strictly for operational, security, and service delivery purposes:

  • Service Delivery: Running staging-tested updates, backups, uptime checks, database hygiene, custom code deployment, and checkout verification.
  • Asynchronous Communication: Providing progress reports, support ticket responses, code diffs, and private video walkthroughs (via Loom) directly linked to your requests.
  • Billing and Account Administration: Managing recurring subscriptions, renewals, invoicing, and payment notifications via WooCommerce and Stripe.
  • Security and Fraud Prevention: Detecting unauthorized access, preventing abuse, and protecting our infrastructure and client environments.
  • Legal Compliance: Complying with applicable legal obligations, tax filings, and enforcing our Terms and Conditions.

3. Asynchronous Communication and Third-Party Service Providers

We do not sell, rent, or trade your personal or business information. We share data only with third-party service providers essential to running our business and delivering technical operations:

  • Payment Processing: Stripe handles credit card processing and recurring subscription billing.
  • Support and Ticketing Desk: Fluent Support manages authenticated ticket submissions, triage queues, and client correspondence.
  • Video Audits and Walkthroughs: Loom hosts private, unlisted screen recordings demonstrating technical resolutions and code changes.
  • Monitoring and Management Tools: Infrastructure tools (such as ManageWP or server uptime monitors) track site availability, schedule offsite backups, and check security status.
  • Cloud Backup Storage: Secure, offsite cloud storage providers store encrypted database and file snapshots for disaster recovery.

4. Storage, Security, and Credential Handling

Because we focus on backend infrastructure and store maintenance, security practices are integral to our work:

  • Encryption: All communication across woocaredesk.com is encrypted using Transport Layer Security (TLS/SSL) protocols.
  • Credential Disposal: Any temporary administrative passwords or SFTP/SSH credentials supplied for one-time triage or emergency break-fix services are deleted or revoked immediately upon ticket completion and verification.
  • Client Retainers: For ongoing care plan clients, credentials stored for routine staging deployments and backups are kept in encrypted vaults or accessed via host-level delegated permissions.
  • No Unencrypted Transmissions: We advise against sending plaintext passwords via standard email. We request credentials via authenticated forms or secure zero-knowledge links.

5. Data Retention

  • Account and Billing Records: Kept for as long as your account remains active and as required by tax and commercial regulations.
  • Support Tickets and Audit Trails: Ticket threads, code diff records, and resolution summaries are retained to provide a technical audit history for your site across billing periods.
  • Backup Snapshots: Offsite backups created under your care plan follow the retention schedule of your specific subscription tier (daily or hourly snapshots) and are deleted after the retention cycle or upon plan cancellation.

6. Your Rights and Choices

Depending on your jurisdiction (such as under the GDPR or state privacy laws like the CCPA):

  • Access and Portability: You can request a copy of the personal data we hold about you.
  • Correction: You can update or correct your account details directly inside your authenticated client portal at any time.
  • Deletion: You can request that we delete your personal information, subject to records we must keep for tax, legal, or fraud-prevention reasons.
  • Revoking Technical Access: You can revoke our delegated hosting access, delete our WordPress administrator account, or change your server passwords directly through your hosting provider at any point.

7. Children’s Privacy

Our services are intended for business owners, operators, and developers aged 18 and older. We do not knowingly collect personal information from individuals under 18.

8. Changes to This Privacy Policy

We may update this Privacy Policy to reflect operational, practical, or legal adjustments. When updates are published, the revised version will appear on this page with an updated “Last Updated” date. Continued use of our site and services after updates are posted signifies your acceptance of the revised terms.

9. Governing Law and Contact

This Privacy Policy is governed by the laws of the State of Arizona, with venue and jurisdiction in Yuma County, Arizona.

If you have questions, concerns, or data requests, contact us through our asynchronous channels: