Dedicated WooCommerce Triage & Enhancements — Zero Phone Tag
Clear your store backlog, configure custom code snippets, and isolate tricky plugin conflicts. Get 10+ years of senior WebOps diagnostics and developer escalation—delivered 100% asynchronously with staging safety and clear Loom walkthroughs.
Senior Diagnostics
We isolate plugin conflicts, database locks, and gateway errors down to the exact offending query or file without guesswork.
Developer Advocacy
When an issue requires an upstream plugin or theme patch, we provide full technical diagnostics and coordinate directly with third-party authors on your behalf.
How Concierge Works
A disciplined, ticket-based engineering feedback loop that protects your store and respects your time.
Open a ticket in your authenticated portal with your issue details, screenshots, or desired functionality tweaks.
Within 4–8 business hours, receive a Loom screencast reviewing root causes, estimated hours, and our recommended plan of action.
Solutions and custom snippets are verified in an isolated staging clone to protect live orders and active shoppers.
Once you approve the fix, changes are pushed live with a final video walkthrough and clear technical notes for your records.
Concierge & Flex Options
Choose an ongoing monthly support allocation or pre-paid on-demand hours to handle discrete technical improvements.
Great for small CSS tweaks, applying custom snippets, and resolving isolated plugin conflicts.
Hands-on management, triage, and ongoing snippet customization for active, scaling stores.
Designed for tackling multi-issue backlogs, deep audits, technical SEO, or complex gateway updates and fixes.
What’s Covered in Concierge Work
Clear boundaries ensure reliable turnaround times, efficient scoping, and zero surprises.
Identifying fatal errors, White Screens of Death, and script conflicts across themes and extensions.
Implementing PHP filter/action snippets, custom CSS styles, and hook adjustments for checkout or cart layouts.
Coordinating directly with plugin authors to report bugs, provide debug traces, and apply temporary patches.
Coordinating directly with plugin authors to report bugs, provide debug traces, and apply temporary patches.
Clearing orphaned transients, cleaning bloated wp_options tables, and optimizing query responsiveness.
Writing enterprise-grade plugins or bespoke WordPress themes from scratch.
Ground-up website overhauls or platform migrations (e.g., Shopify to WooCommerce).
Ongoing raw graphic design, branding assets, or commercial copywriting.
Debugging encrypted code or unmaintained plugins where source code cannot be accessed or patched.
Operating Terms & Retainer Boundaries
Clear rules that keep our asynchronous workflow predictable, focused, and efficient.
To ensure steady turnaround, all requests must be discrete tasks scoped under 3–4 hours each. Larger initiatives are broken down into logical phases.
Monthly retainer hours reset at the start of each billing cycle and do not roll over. This prevents backlog congestion and guarantees engineering availability.
Flex Pack hours remain valid for 90 days from purchase, giving you the flexibility to apply them toward issues as they arise.
If a task requires time beyond your current balance, extra hours are billed at a flat $150/hr and only executed with your prior written approval.