Mission Critical

Description

When your store generates steady revenue, every second of downtime costs money. The Mission Critical plan protects your business with enterprise-grade stability, dedicated infrastructure, and advanced engineering support.

This comprehensive tier includes every service in our Optimization plan, upgraded with hourly snapshots, isolated hosting resources, deep code conflict resolution, and complete security defense.

Everything in Optimization, plus:

• Optional Dedicated Hosting: Run your store on an isolated server setup where all hardware resources belong exclusively to your site.

• Dedicated IP Address: Boost deliverability and site reputation with an IP address reserved only for your business; no sharing with outside websites.

• Hourly Off-Site Backups: Secure, automatic hourly snapshots saved off-site to make sure you never lose a single order or customer record.

• Emergency DNS DDoS Routing & Firewall: Fast traffic rerouting and active firewall defense to stop malicious traffic spikes from crashing your storefront.

• Premium Website Security & Web Application Firewall (WAF): Real-time monitoring and active firewall layers defending your site from hackers, bots, and zero-day threats.

• Zero-Cost Malware Removal: Complete malware cleanup included at no additional charge once enrolled for at least 30 consecutive days. (Pre-existing infections found during initial onboarding require a standard one-time $350 remediation fee).

• Git Version Control for WordPress: Code-level tracking for all core, plugin, and theme files. Every change is logged so file modifications can be tracked and reversed if an error occurs (does not track database changes).

• Dedicated Staging Environment: A safe clone of your store to test plugin updates, code changes, and new features before publishing them to your live customers.

• Advanced Troubleshooting: Deep-dive diagnostic testing to resolve complex plugin incompatibilities and custom WooCommerce extension bugs.

• Database Power-Cleaning: Weekly optimization and index tuning for high-traffic tables, including wp_options and wp_wc_order_stats.

• Custom Code Snippets: Creation and implementation of targeted PHP and CSS snippets to tailor your checkout flow or adjust frontend styling (excludes custom plugin development).

• Up to 5 Hours of Monthly Break-Fix Support: Up to 5 hours of asynchronous troubleshooting and engineering time each month with a 24-hour SLA. (Unused hours do not roll over).