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Refund and Cancellation Policy

Last Updated: September 23, 2026

At WooCareDesk (operated by WooCare Desk LLC), we provide professional, asynchronous WordPress and WooCommerce WebOps, ongoing maintenance, and technical consulting. Because our services involve dedicated technical labor, reservation of engineering capacity, and immediate digital asset provisioning, our refund and cancellation terms are outlined below.

1. Monthly Subscription Plans

(Maintenance, Optimization, and Mission Critical)

  • No Long-Term Contracts: Monthly care plans operate on a month-to-month basis with no long-term commitment.
  • Cancellation Policy: You may cancel your subscription at any time directly through your authenticated Account Portal or by submitting a ticket to our support desk. To prevent automatic renewal, cancellation requests must be processed prior to your next recurring billing date.
  • Non-Refundable Billing Periods: All recurring monthly retainer fees are billed in advance and are strictly non-refundable once the billing cycle begins. When you cancel, services and monitoring will remain active through the end of your current paid billing period, and your subscription will not renew.
  • Use-It-or-Lose-It Hours: Monthly async break-fix triage and engineering hours (30 minutes for Maintenance, 2 hours for Optimization, 5 hours for Mission Critical) reset at the beginning of each billing cycle. Unused engineering hours do not accumulate or roll over, and they hold no cash value upon cancellation.

2. Annual Subscription Plans

(Maintenance, Optimization, and Mission Critical Billed Annually)

  • Prepaid Discount Terms: Annual care plans are heavily discounted in exchange for an upfront, 12-month commitment.
  • 14-Day Initial Onboarding Window: If you enroll in an annual plan and determine within the first fourteen (14) calendar days of your initial purchase that the service is not a fit, you may request a refund. If approved, your refund will be calculated as the total annual payment minus:
    • The standard monthly retail rate for one month of service under that tier.
    • A standard $350 Onboarding & Setup Fee to cover initial environment staging setup, baseline audits, and third-party license provisioning.
  • After 14 Days: After the initial 14-day onboarding window has elapsed, prepaid annual plans are non-refundable in whole or in part. If you choose to cancel service during the annual term, your account will remain active through the end of the 12-month prepaid period and will not renew.

3. One-Time Setup & Remediation Fees

  • Pre-Existing Malware Cleanups: The upfront one-time malware remediation fee ($350) required for compromised sites identified during onboarding is non-refundable once our engineers initiate file/database diagnostics and scrubbing.
  • Emergency Break-Fix Support: Standalone, flat-fee triage tickets or emergency diagnostic fees are fully non-refundable once technical access is verified and diagnostic work commences.

4. Third-Party Hosting & Migrations

  • Managed WordPress hosting and staging site migrations are provided as optional bundled deliverables.
  • Electing not to use our bundled hosting environment or managing your site via delegated third-party access does not qualify you for a partial refund or rate reduction.
  • Migration services cover standard site transfers. Complex database reconstruction, severely broken site repairs, or custom multi-domain splits quoted as standalone tasks are non-refundable once work begins.

5. Stripe Billing, Chargebacks & Payment Disputes

All payment processing is handled securely via Stripe.

  • Billing Inquiries: If you notice an unexpected charge or billing error on your statement, please open an authenticated ticket via the WooCareDesk portal before filing a payment dispute. We will investigate and correct billing errors within 1–2 business days.
  • Chargebacks: Disputing a legitimate recurring charge with your financial institution or filing an unauthorized chargeback will result in the immediate suspension of all services, revocation of authenticated ticket desk access, termination of external backup snapshots, and removal of site uptime and firewall monitoring.

6. How to Request Assistance or Cancellation

To cancel an active subscription or submit an inquiry regarding your account billing:

  1. Account Portal: Log in to your account at woocaredesk.com/my-account/ to update payment methods or toggle auto-renew off.
  2. Support Portal: Open an authenticated ticket in the support desk under the subject line Billing Inquiry or Cancel Subscription.
  3. Email: Contact billing support directly at billing@woocaredesk.com.